1. Introduction
Turnaround Experts ("we", "us", or "our"), operated by CLOUTA.CO PTY LTD (ABN 52 660 174 715), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at TurnaroundExperts.co.uk or use our services.
This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.
2. Data Controller
The data controller responsible for your personal data is CLOUTA.CO PTY LTD, operating the Turnaround Experts platform. You can contact us at [email protected].
3. Information We Collect
We may collect and process the following categories of personal data:
Information you provide directly: When you complete our online assessment form or contact form, we collect your name, company name, email address, telephone number, and details about your company's financial situation (including debt levels, trading status, and any formal notices received).
Technical information: We automatically collect certain technical information when you visit our website, including your IP address, browser type and version, operating system, referral source, and pages visited. This information is collected via cookies and similar tracking technologies.
Communications: If you contact us by email or telephone, we may retain a record of that correspondence.
4. How We Use Your Information
We use the personal data we collect for the following purposes:
Service delivery: To assess your situation and connect you with an appropriate licensed insolvency practitioner from our network. The legal basis for this processing is the performance of a contract (or steps taken at your request prior to entering a contract).
Communication: To respond to your enquiries and provide you with information about our services. The legal basis is our legitimate interests in providing customer service.
Website improvement: To analyse how our website is used and to improve its content and functionality. The legal basis is our legitimate interests in improving our services.
Legal compliance: To comply with our legal and regulatory obligations. The legal basis is compliance with a legal obligation.
5. Sharing Your Information
We will share your personal data with licensed insolvency practitioners in our network for the purpose of providing you with the advice and services you have requested. We will only share your data with your knowledge and for the purpose you have provided it.
We do not sell, rent, or trade your personal data to any third party for marketing purposes. We may share your data with third-party service providers who assist us in operating our website (such as analytics providers and hosting services), but only to the extent necessary for those purposes and subject to appropriate data processing agreements.
We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Enquiry data is typically retained for a period of 24 months, after which it is securely deleted.
7. Your Rights Under UK GDPR
Under UK data protection law, you have the following rights:
Right of access: You have the right to request a copy of the personal data we hold about you.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: You have the right to request that we delete your personal data in certain circumstances.
Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to object: You have the right to object to the processing of your personal data where we are relying on legitimate interests as the legal basis.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.
8. Cookies
Our website uses cookies to distinguish you from other users and to improve your experience. We use analytics cookies (such as those provided by Umami Analytics) to understand how visitors use our website. These cookies do not collect personally identifiable information. By continuing to use our website, you consent to our use of cookies.
9. Complaints
If you have a complaint about how we have handled your personal data, please contact us in the first instance at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].